gift voucher terms + conditions.

The information here applies to all Gift Vouchers and Class Passes issued or supplied by Embrace Physio + Pilates (Embrace P+P).

Gift Vouchers are a prepaid Gift Voucher which can be redeemed towards any Group Clinical Exercise Class offered by Embrace Physio + Pilates at Embrace House in Armadale, Victoria. The Gift Voucher is valid for the number of Group Classes specified on the Gift Voucher. 
Gift Vouchers expire 3 years from the date of purchase which is stated on the physical voucher. Expired Gift Vouchers do not retain any value. Gift Vouchers cannot be exchanged, are non-refundable, are non-transferable between clients and cannot be reissued. 
Embrace P+P cannot replace a Gift Voucher if lost, stolen or damaged. 

Embrace Physio + Pilates reserves the right to change services without notice.
Any bookings for Group Clinical Exercise Classes made by redeeming a Gift Voucher are subject to availability. 
If the client redeeming the Gift Voucher is a new client to Embrace Physio + Pilates, or has not been to Embrace in over 12 months, they are required to first book an ‘Initial Clinical Exercise Assessment’ before commencing any Group Clinical Exercise Classes. An exception may be made if a written handover from another Physiotherapist is presented prior to commencing classes at Embrace P+P.  

It may take up to one business day from the date of the purchase of the Gift Voucher for the Gift Voucher to be activated and able to be redeemed for Clinical Group Exercise Classes.
To redeem the value of the Gift Voucher, the client must contact the reception team at Embrace Physio + Pilates by either:

The gift voucher must be presented to the reception team before any classes are able to be attended. 

Cancellations with less than 12 hours notice of your scheduled class or a no-show will result in a forfeiture of that class. Extenuating circumstances may be considered (e.g. in case of emergency), but must be confirmed through contact with the Embrace P+P reception team.
Gift Vouchers can only be used for personal use and must not be used in connection with any marketing, advertising or other promotional activities without the prior written approval of Embrace P+P.
Embrace Physio + Pilates may refuse to redeem any Gift Voucher if fraud is suspected or until they are satisfied that there has been no fraud involved in the redemption.

Embrace Physio + Pilates reserves the right to amend these Terms at any time without notice to you.